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Terms & Conditions of Sales

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Sale terms and conditions : 


Booking & Practical Information
The Reservation Service is available every day from 8:00 am to 8:00 pm Paris Standard Time.
Guarantee deposit: 
To enable us to definitively register your reservation, we take 100% of the first night's deposit at the time of booking.

Cancellation of reservation by the client:
Any request for cancellation by the Customer must be addressed by postal mail or email of the thermal establishment concerned (contact list on https://www.chainethermale.fr/contact) as soon as possible. The paid sums are refunded under the following conditions.
Accommodation linked to a Cure Conventionnée Reservation Plus
Type of accommodation : Cancellation policy:

  • Residence, Furnished, Mobil-Home, Bungalow: Cancellation up to 91 days before the beginning of the stay: full refund of the deposit or free carry-over to the current year.
- cancellation between 90 days and 31 days: free carry-over to the current year or retention of deposit
- Cancellation within 30 days: the full amount of the file is required, except for certain additional services (extra bed, animal package, ...)
Hotel accommodation :
 Cancellation up to 91 days before the beginning of the stay: full refund of the deposit or free carry-over to the current year.
- cancellation between 90 and 31 days: free carry-over to the current year or retention of deposit
- Cancellation within 30 days or less: retention of deposit.


The person taking the waters is reminded that the cancellation of his or her accommodation reservation cancels de facto his or her spa reservation, the latter being bound and guaranteed by the accommodation reservation.

Accommodation linked to a Mini-cure, a Fitness stay or a Tourist stay

Type of accommodation :
Residence, Furnished, Mobil-Home, Bungalow 

Cancellation policy :
Cancellation up to 91 days before the beginning of the stay: full refund of the deposit or free carry-over to the current year.
- cancellation between 90 days and 31 days: free carry-over to the current year or retention of deposit
- Cancellation within 30 days: the full amount of the file is required, except for certain additional services (extra bed, animal package, ...)

Hotel accommodation :
Cancellation up to 91 days before the beginning of the stay: full refund of the deposit or free carry-over to the current year.
- cancellation between 90 and 31 days: free carry-over to the current year or retention of deposit
- Cancellation within 30 days or less: retention of deposit (30% of the total amount of the file).

No cancellation can take place for bookings relating to services sold with the mention "Non-exchangeable, non-changeable, non-refundable" or a mention of equivalent meaning.
If, for reasons beyond its control, the Company must cancel the service, it shall endeavour to offer an alternative solution. The Client has the right to refuse the proposed modification; the sums already paid corresponding to services not consumed are then refunded under the conditions of article 1590 of the Civil Code, as a fixed and definitive indemnity.




Credit Cards :
Visa, Eurocard, Mastercard.

Arrivals and Departures :
On the day of arrival, the rooms are available from 4:00 pm.
On the day of departure, rooms must be vacated by 10:30 am precisely.
Various extras and supplements, not included in the rates, such as local taxes, cellar, bar, telephone, laundry, beauty treatments, massages, etc. must be paid on site, in addition, on the day of departure.
Breakfast is offered at the rate of 13.00€ per person per day, including taxes.
Prices are net prices including tax (legal tourist taxes are not included, to a value of 0.90€ per person and per day), subject to price changes due to new taxes and possible changes in opening dates and seasons that may intervene.

The Services:

Treatments at the Thermal Spa :
Please contact us as soon as possible to book your individual treatments and relaxation packages. Without prior reservation we cannot guarantee the availability of the treatments, especially during the weekend and bridge periods. The Spa is located about 2 kilometres from the hotel.

Cancellation conditions:
Any reserved treatment will be charged in full, unless cancelled or modified 48 hours before the date of the treatment.

Babies and Children :
Babies under the age of 2 are accommodated free of charge in the parents' room. For children up to 12 years old, it is possible to install an extra bed in our rooms at the price of 16 € per day.

Favourite pets:
"Well-bred" Small Dogs are welcome in your room (extra charge of 7 €/Night), if you plan to bring your small animal we thank you to inform us.

Heated swimming pool: 
Free access during the day from May to September.

WIFI: 
WIFI access is available free of charge in all accommodation and in the communal areas.

Other information:
Within the framework of the new law, applicable in France since January 1st, 2008, and for the comfort of our customers, all our lounges, restaurants, but also our rooms and suites are strictly non-smoking.
The Management declines all responsibility in case of theft or loss of personal items, anywhere on our estate.
Our Company declines all responsibility in the event of damage of any kind to your vehicle parked in one of the car parks.

Telephone canvassing: 
The customer is informed of his right to register on the opposition list to telephone canvassing on the website www.bloctel.gouv.fr.
"After contacting the customer service department and failing a satisfactory response within 2 months, the customer may contact the Tourism and Travel Ombudsman, contact details and procedures are available on his website: www.mtv.travel.".